Terms of Service

1. Acceptance of Terms

By creating an account or using the 1% Club Audit platform (available at hpauditing.com), you agree to be bound by these Terms of Service (“Terms”) and all policies incorporated by reference, including our Privacy Policy. These Terms constitute a legally binding agreement between you (or the organization you represent) and 240 Operations LLC, an Arizona limited liability company (“Company,” “we,” “our,” or “us”).

If you do not agree to these Terms, you must not create an account or use the Service. If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization to these Terms, and references to “you” throughout these Terms include that organization.

We may update these Terms from time to time. Continued use of the Service after any update constitutes acceptance of the revised Terms.

2. Definitions

As used in these Terms, the following words have the meanings given below.

“Customer” means the business entity or individual that has registered for an account on the Service and accepted these Terms.

“Customer Data” means all data, records, and information that Customer submits to, or that we retrieve on Customer's behalf from, Third-Party Platforms or other sources, including operational data, revenue figures, technician records, and job records.

“End Users” means Customer's employees, contractors, and technicians identified in Customer Data, as well as Customer's own clients and contacts whose information appears in Customer Data.

“Service” means the 1% Club Audit platform, web application, APIs, and all related features and functionality provided by 240 Operations LLC under these Terms. The Service is operated under more than one name: “1% Club Audit” and “Worksite Daily” refer to the same Service and the same provider, and these Terms apply whichever name or web address you reached it through.

“Output” means the automated briefings, reports, summaries, and other content the Service generates using AI or machine learning models and delivers to recipients Customer has configured.

“Third-Party Platforms” means the field service management software and other external services (such as FieldRoutes, ServiceTitan, or Jobber) that Customer connects to the Service via API credentials or OAuth authorization.

“Credentials” means any API keys, tokens, OAuth refresh tokens, passwords, or other authentication secrets that Customer provides to the Service to enable access to Third-Party Platforms.

3. Description of Service

1% Club Audit is a cloud-based reporting platform for field service businesses. It connects to Third-Party Platforms using Credentials you provide, pulls Customer Data from those platforms on your behalf, and uses AI models to generate Output that is delivered to the recipients you configure via email.

The accuracy and completeness of Output depend on the data in your connected Third-Party Platforms. We are not responsible for errors or gaps that originate in those platforms.

We may add, change, or discontinue features of the Service at any time. We will make reasonable efforts to give advance notice before removing a material feature.

4. Account Registration and Eligibility

You must be at least 18 years old to create an account. By registering, you represent that you meet this requirement and that you are authorized to enter into binding agreements on behalf of yourself or your organization. The Service is not directed at children under 13, and we do not knowingly collect information from anyone under 13 (see Section 12 of our Privacy Policy).

You agree to provide accurate and complete information when you register and to keep it up to date. Providing false or misleading information is grounds for immediate suspension or termination of your account.

You are responsible for keeping your login credentials confidential and for all activity under your account, whether or not you authorized it. If you suspect unauthorized access, notify us promptly at james@240operations.com.

Each account belongs to a single organization. You may not create multiple accounts to get around plan limits or access restrictions.

Account administrators may invite additional team members. You are responsible for ensuring that all users within your organization comply with these Terms.

5. Free Trial

New accounts receive a 14-day free trial. No credit card is required to start. During the trial, you have access to the features included in the trial tier, subject to these Terms.

The trial ends 14 days after you create your account. If you have not added a payment method and selected a paid plan by then, your account will automatically deactivate and your access to the Service will end.

Customer Data from an expired trial account that was never converted to a paid plan may be permanently deleted 30 days after the trial ends. We are not responsible for data lost because you did not upgrade before the trial expired.

The trial is provided “as is” without any warranty, service level commitment, or indemnification from us. The Limitation of Liability in Section 14 applies fully to your use of the Service during the trial.

6. Subscription, Pricing, and Payment

Plans and Pricing

1% Club Audit offers the following subscription plans:

• Base$150 per month
• Pro$250 per month
• Enterprise Auditing$600 per month, unlimited integrations

Billing and Auto-Renewal

Paid subscriptions are billed monthly on a recurring basis. Your payment method is charged on the same calendar date each month after your initial upgrade. Subscriptions auto-renew unless you cancel before the next billing date. All fees are in US dollars.

Payment Processing

Payments are processed by Stripe, Inc. By submitting payment information, you authorize Stripe to charge your payment method for your selected plan. We do not store full card numbers on our servers. We are not responsible for errors, failures, or delays caused by Stripe or your bank, and payment-processing disputes should be directed to Stripe or your card issuer.

Taxes

All fees are exclusive of taxes. You are responsible for any sales, use, VAT, or similar taxes that apply to your subscription.

Pricing Changes

We may change subscription pricing at any time. We will give at least 30 days notice of any price change by email to the address on file. Continuing to use a paid subscription after a price change takes effect means you accept the new pricing.

Cancellation and Refunds

You may cancel your subscription at any time. After cancellation, your access continues through the end of the current billing period. All fees are non-refundable, including partial-period fees, unless we decide otherwise at our sole discretion.

7. Acceptable Use

You agree to use the Service only for lawful business purposes and in compliance with these Terms. You may not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of any part of the Service.
• Resell, sublicense, or commercially redistribute access to the Service or Output without our written consent.
• Use the Service to build or benchmark a competing product.
• Scrape, crawl, or use automated means to access the Service at a rate that disrupts service for other users.
• Transmit malicious code, viruses, or anything designed to damage the Service or the infrastructure it runs on.
• Submit data subject to HIPAA, PCI DSS, or similar regulated classifications, unless we have signed a separate data handling addendum.
• Import or process data relating to children under 13.
• Use Output or Service data to send spam or any unsolicited messages.
• Violate any applicable law or regulation, including the CAN-SPAM Act and state anti-spam laws.

We may investigate suspected violations and suspend or terminate accounts that violate these Terms, with or without advance notice depending on severity.

8. Customer Data and License

Customer retains all ownership rights in Customer Data. Nothing in these Terms transfers any intellectual property rights in Customer Data to us.

By using the Service, Customer grants 240 Operations LLC a non-exclusive, royalty-free, worldwide license to access, store, process, and transmit Customer Data to the extent necessary to operate the Service. This license ends when Customer's account is terminated, subject to our data retention obligations.

We may use aggregated, anonymized data derived from Customer Data (in a form that cannot reasonably identify Customer or any End User) to improve the Service, evaluate AI models, and generate industry benchmarks. We do not sell Customer Data to third parties.

Customer represents that it has the rights and consents needed to submit Customer Data to the Service and to grant the license described above, and that Customer Data does not infringe any third-party intellectual property rights.

9. Third-Party Platform Integrations and Credentials

By connecting a Third-Party Platform, Customer authorizes us to use the Credentials provided to access that platform and retrieve Customer Data on Customer's behalf. Customer represents that it has the right to grant this access and that doing so does not violate any agreement, policy, or law, including the Third-Party Platform's own terms of service. If Customer's use of the Service violates a Third-Party Platform's terms, Customer bears sole responsibility.

We store Credentials encrypted at rest and use them only to retrieve data on Customer's behalf for the purpose of operating the Service.

We are not responsible for: (a) the accuracy or timeliness of data from Third-Party Platforms; (b) Customer's violation of a Third-Party Platform's terms of service; or (c) API changes, rate limits, or access revocations by Third-Party Platforms that disrupt the Service.

Customer should revoke any Credentials granted to the Service when their account terminates or they disconnect an integration. We will delete stored Credentials within 30 days of account termination or written request, whichever comes first.

10. AI-Generated Output

The Service uses AI models from third-party providers (including Anthropic and OpenAI) to generate Output. Customer Data may be processed by these providers as sub-processors, subject to our Privacy Policy.

Output is generated automatically and may contain errors, omissions, or outdated information. Customer is responsible for reviewing all Output before acting on it. We make no warranty, express or implied, that Output is accurate, complete, or fit for any particular purpose.

Output is not legal, financial, tax, medical, or other professional advice. Do not rely on Output as a substitute for qualified professional counsel.

11. Email Sent on Customer's Behalf

The Service sends email messages to recipients Customer configures, using Resend as our email infrastructure provider. Customer is the sender of record for all such messages. We are the technology provider and transmission conduit, not the sender.

Customer must not direct the Service to send messages to anyone who has opted out or revoked consent. Customer is responsible for honoring opt-outs, maintaining suppression lists, and complying with all applicable laws, including the CAN-SPAM Act and state anti-spam laws.

Customer will indemnify and hold harmless 240 Operations LLC from any claim, penalty, fine, or liability arising from Customer's failure to get required consents or honor opt-outs, including claims under the CAN-SPAM Act or applicable state law. This is in addition to the indemnification obligations in Section 13.

We may suspend or restrict email sending on Customer's behalf if we believe, in our sole discretion, that Customer is violating messaging laws or these Terms.

12. Service Availability

The Service is provided “as is” and “as available.” We do not guarantee any specific uptime or service level. We will make reasonable efforts to keep the Service available and to announce scheduled maintenance in advance when possible.

We are not liable for downtime or data retrieval failures caused by outages or changes at Third-Party Platforms, cloud infrastructure providers, or other services outside our reasonable control.

13. Indemnification

Customer will defend, indemnify, and hold harmless 240 Operations LLC, its members, officers, employees, and agents from any third-party claim, loss, liability, damage, cost, or expense (including reasonable attorneys' fees) arising from: (a) Customer Data, including any claim that it infringes a third party's intellectual property or violates applicable law; (b) Customer's use of the Service in violation of these Terms; (c) Customer's violation of applicable law, including the CAN-SPAM Act or any state messaging or privacy law; or (d) Customer's connection to any Third-Party Platform.

We will indemnify Customer against third-party claims that the core intellectual property of the Service (excluding Third-Party Platform integrations, AI-generated Output, and Customer Data) directly infringes a valid US patent or copyright. This IP indemnity does not cover claims arising from Customer's modifications to the Service, Customer Data, combination of the Service with other products, or use of the Service in violation of these Terms.

Each party's indemnification obligations require the indemnified party to: (i) give prompt written notice of the claim; (ii) hand over sole control of the defense and settlement; and (iii) cooperate reasonably at the indemnifying party's expense.

14. Limitation of Liability

To the fullest extent the law allows, neither 240 Operations LLC nor Customer will be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages (including lost profits, loss of data, business interruption, or loss of goodwill) arising from these Terms or the use of (or inability to use) the Service, even if that party has been told such damages are possible.

240 Operations LLC's total liability to Customer for all claims under these Terms will not exceed the greater of: (a) the fees Customer paid to 240 Operations LLC in the 12 months before the event giving rise to the claim, or (b) $500. This cap applies regardless of the theory of liability (contract, tort, statute, or otherwise).

These limitations do not apply to: (i) indemnification obligations under Section 13; (ii) payment obligations under Section 6; (iii) damages from gross negligence or willful misconduct; or (iv) breach of the confidentiality obligations in Section 19.

BOTH PARTIES AGREE THAT THESE LIABILITY LIMITS ARE A CORE PART OF THE DEAL, AND THAT 240 OPERATIONS LLC WOULD NOT OFFER THE SERVICE WITHOUT THEM. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS OR LIABILITY LIMITS. WHERE THAT IS THE CASE, THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT THE LAW PERMITS.

15. Termination

Either party may terminate these Terms if the other party materially breaches them, provided the non-breaching party gives 30 days written notice describing the breach and the breaching party fails to cure it within that 30-day window.

We may terminate or suspend Customer's account immediately, without the 30-day cure period, for: (a) non-payment; (b) violation of Section 11 (messaging obligations); (c) use that poses a security risk to our infrastructure or other customers; or (d) conduct that causes or threatens serious reputational or legal harm to 240 Operations LLC.

Customer may cancel at any time through their account settings. Access continues through the end of the current paid billing period. No prorated refund is given for the unused portion of a billing period.

After any account termination, Customer has 30 days to export Customer Data. After that window closes, we will delete Customer Data from our active systems. Credentials will be deleted within 30 days of termination. We may keep aggregated or anonymized data derived from Customer Data indefinitely.

For expired trial accounts (Section 5), access ends when the trial expires. The same 30-day export window applies before permanent deletion.

16. Beta Features

We may offer features labeled “Beta,” “Preview,” or “Early Access.” These are provided without warranty and may be changed or removed at any time without notice.

Beta features are excluded from any uptime commitments, indemnification, and the liability limits in Section 14. We are not liable for data loss, errors, or interruptions caused by Beta features.

Customer Data processed through Beta features is still covered by our Privacy Policy. Using a Beta feature means you accept the risks described in this section.

17. Modifications to These Terms

We may update these Terms at any time by posting a new version at hpauditing.com/terms. For material changes, we will give at least 30 days notice by email or in-app notification. “Material changes” include changes to pricing, dispute resolution, limitation of liability, or termination rights.

During the 30-day notice period for a material change, you may close your account without penalty (subject to the refund terms in Section 6). Continuing to use the Service after a change takes effect means you accept the updated Terms.

Non-material changes (like typo fixes or reorganization that does not change the substance of any section) take effect immediately when posted.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules.

Except as noted below, any dispute arising from these Terms or the Service that the parties cannot resolve informally within 30 days of written notice will be settled by binding arbitration under the American Arbitration Association (AAA) Commercial Arbitration Rules, seated in Phoenix, Arizona. The arbitrator will apply Arizona substantive law. The arbitrator's award is final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. To the fullest extent the law allows, all disputes will be arbitrated on an individual basis. Neither party may bring or join any class action, class arbitration, or consolidated proceeding. The arbitrator may not consolidate claims of multiple parties.

Exceptions. The following are not subject to mandatory arbitration: (a) claims that fall within small claims court jurisdiction; and (b) claims for injunctive relief to protect intellectual property rights, which may be brought in the state or federal courts in Maricopa County, Arizona. Both parties consent to personal jurisdiction in those courts for such claims.

Arbitration Opt-Out. New Customers may opt out of mandatory arbitration within 30 days of first accepting these Terms by sending written notice to james@240operations.com with the subject line “Arbitration Opt-Out” and your account email address. Opting out does not affect any other part of these Terms. If you opt out, disputes will be subject to the exclusive jurisdiction of courts in Maricopa County, Arizona.

19. Confidentiality

Each party (“Receiving Party”) will keep the other party's non-public, proprietary, or confidential information (“Confidential Information”) confidential. Confidential Information may only be used to exercise rights or perform obligations under these Terms, and may only be shared internally with personnel who need to know it and who are bound by confidentiality obligations at least as protective as this section.

Customer Data is Customer's Confidential Information. The specific terms of this agreement (but not its existence) are each party's Confidential Information.

These confidentiality obligations do not apply to information that: (a) is or becomes public through no fault of the Receiving Party; (b) the Receiving Party can show was independently developed without using the other party's Confidential Information; (c) the Receiving Party lawfully received from a third party without restriction; or (d) the Receiving Party is compelled to disclose by law or court order, provided it gives the other party reasonable prior notice (to the extent the law allows) and cooperates with efforts to obtain a protective order.

Both parties agree that a breach of this section may cause irreparable harm that money damages cannot adequately fix, and that the non-breaching party may seek equitable relief without posting a bond.

20. General Provisions

Entire Agreement. These Terms, the Privacy Policy, and any order forms or addenda signed by both parties make up the entire agreement between Customer and 240 Operations LLC regarding the Service. They replace all prior negotiations, representations, or agreements on the same subject.

Severability. If any provision of these Terms is held invalid or unenforceable by a court or arbitrator, that provision will be narrowed to the minimum extent needed to make it enforceable. The remaining provisions continue in full force.

Waiver. Failure by either party to enforce any right under these Terms does not waive that right. A waiver is only effective if in writing and signed by the waiving party.

Assignment. Customer may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms without consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Any assignment that violates this section is void.

Force Majeure. Neither party is liable for failure or delay in performance (other than payment) caused by events beyond its reasonable control, including natural disasters, government actions, labor disputes, or third-party infrastructure failures.

Notices. Notices under these Terms may be sent by email. Email to the address on file for Customer's account counts as valid notice. Notices to 240 Operations LLC must be sent to james@240operations.com and are effective upon confirmed delivery.

Contact. Questions about these Terms may be directed to 240 Operations LLC at james@240operations.com or via the contact page at hpauditing.com.